Frequently Asked Questions

What is your return policy ?
  • We have a 30 day return or exchange policy. 

  • Exchange?  Call us and we will be happy to help.  

  • Call us for an authorization.  (904) 928.3333

  • Fill in the form below and submit to our email 
  • petuniapatchjx@aol.com
  • Return shipping not included. 

Return Form

Special Orders

We are delighted to special order any sizes or styles for you

  • Call us at (904) 928.3333 with your request

  • Special orders must be prepaid

  • Special order charge is $12.00 from the designer

  • Your shipping charge originating  from the Petunia Patch is free.  

Questions re how to order ?
  • Purchase over the phone for personal shopping and layaways (50% down, 30 days)

  • Local delivery is free 
  • Call us for help with sizes, color, pricing.

  • (904) 928.3333 

  • Some items may or may not be in stock for a size, or may come in multiple colors. 

  • Go to the bottom of each page for shopping cart .

  • Thanks for your patience in helping us get our website suited to your preferences.  

Shipping  Costs:  
  • June Special:  free shipping  on everything on site

  • $100.00 or more  enter this code:  FREESHIP100

  • $30.00 or less the cost is $5.00

  • Up to $70.00 the cost is $7.00  

  • Up to $99.00 the cost is $14.00 

 Alterations​ 

We have a wonderful alterations team !!!

  • We alter all garments (yours and ours)  including formal wear and bridal

  • Call and make an appointment at our private studio Pinning will be done here ( bridal may be pinned at alteration sight)

  • (904) 928.3333

  • Alterations must be  prepaid

  • Generally one week is the time line.  

  • Rushes will have an extra charge according to the garment

Fashion Events and Pop-Up Trunk Shows
  • Pop-Up Trunk Shows are great for small or large groups (Great in conjunction with Food Truck Events also.)  

  • There is no charge for a group of 10 or more

  • Look at your calendars as we are booking events now for Fall and the Holiday season.  See our Fashion Events page for available dates.